In order to maintain high operational efficiency it is crucial to create individualised software that meets the Client's specific industry needs and business requirements. core3 specialises in implementing and developing IT systems. We also offer integration services and technological consulting. For a core3-led project to succeed it is fundamental that we are made aware of the business motivation and the real goals of the project. This approach enhances our understanding of the business environment and the Client's specificity. It lets us properly identify risks and opportunities. Such preparation makes it possible to come up with solutions suited for the specific context, coherent with the Client's business goals and IT infrastructure.
The biggest benefit of partnership with core3 is the possibility to focus on the core of your organisation's operations through delegating tasks and ensuring the best quality of results at the same time. core3 experts easily adapt within Clients' teams or as an independent but dedicated core3 team. We successfully perform the outtasking of complete project phases and parts of larger programs. Experience obtained across years, industries and methodologies, and through participation in a variety of project stages gives way to rapid adaptation and full dedication to entrusted tasks from the first day of our work. Our master goal is to meet the needs and expectations of our Client. Collaboration models are designed individually, with appreciation for organisational and managerial requirements.
We offer services in the field of administration support (2nd line support) and technical support (3rd line support) for IT systems, 24 hours a day, 365 days a year. SLA requirements reflect the needs of end users and significantly influence the image of the whole company. That is why we consider providing support of the highest quality particularly important. We endorse a proactive approach. It lets us identify and fix problems before customers notice their effects. In the process of providing our services we actively follow the latest trends and solutions. We are convinced that using up-to-date technology is a crucial element of sustaining efficiency and high operational performance.
An Italian telecommunications operator selected a core3 Client (NASDAQ: ERIC) as partner in the area of managing field operations regarding the operator’s stationary and mobile access and transmission networks, as well as the network’s main stationary nodes. The project scope included the maintenance of a middleware platform that enabled the Italian operator to integrate with our Client’s MSDP environment. core3 consultants became analysts, programmers and team managers. Their tasks included 2nd and 3rd line support, 24/7/365 maintenance, analysing and solving issues and incidents, managing system failures, implementing and maintaining remote management and alarm monitoring tools as well as preparing documentation and presenting progress reports.
The largest outsourcing program in Poland performed for one of the major telecommunications operators. 3 separate areas were recognised: BSS, OSS, Mobile. For each of them, one supplier was selected as responsible for maintenance (3rd line), development, system analysis and (optional) solutions architecture. Each supplier was obliged to provide the Client with a comprehensive solution embracing internal project management and version management. All systems maintained by our Client as a supplier were divided into 4 areas: CRM, billing, sales, and integration. After the transformation our administrators are responsible both for sharing their expertise in the form of 2nd and 3rd line support as well as for ensuring 24/7/365 availability of the system. core3 administrators were not only crucial in the composition of newly created teams. They were also selected to become the leaders of one of the 4 teams. Thanks to their knowledge and experience they were able to create an efficient framework for knowledge acquisition. Moreover, the Client initiated a team-as-a-service approach to our experts.
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